IP Infusion provides “Enhanced Support” to customers with requirements to meet Service Level Agreements beyond those provided by IP Infusion’s standard Maintenance & Support contract. Our Enhanced Support offering comes packaged with dedicated resources from our engineering and support teams, and is designed to meet customer requirements. Enhanced support gives customers the flexibility to use the dedicated Enhanced Support team to provide:

• Priority development of enhancement in a main or private code branch
• Bug fixes based on the priority determined by customer
• Tested Engineering Releases approximately every two weeks
• Release schedule determined by the customer
• Optional onsite engineering resources

The Enhanced Support offering provides customers a dedicated point of contact within IP Infusion who provides weekly status reports and monthly project reviews. This liaison within IP Infusion works with the customer, and also leads the dedicated Enhanced Support team to provide prompt responses to critical issues. A dedicated lab is set up per customer, which reduces the dependency on other departments for test equipment, lab reservation, etc., resulting in better response and turnaround time for critical issues.

Customers interested in getting more information regarding IP Infusion’s Enhanced support offerings can .